ESA Service Excellence

Our team is customer-focused, with the aim of providing the best quality service every time and we have put the relevant structures in place to ensure this.

SERVICE

DEDICATED SUPPORT TEAM

Dedicated team, qualified to keep your system running smoothly. Our helpdesk is operated by highly skilled technicians who are proactively monitoring your technologies with the aim to keep your systems running smoothly. Should you encounter a problem, our team is ready to resolve it quickly and simply.

MONITORING OF TECHNOLOGY

Constantly monitoring quality of service.
To ensure your solution is working at its best, we are constantly monitoring QoS to provide you with improved quality and service.

GEO-LOCATION TECHNOLOGY

Solutions now even faster.
Our advanced fleet management software allows us to direct the closest technician to your doorstep.

SIMPLIFIED SERVICE BILLING

One bill. Simple.
View all your network accounts quickly from our easy-to read statements.

KEEP UP TO DATE WITH LATEST TECHNOLOGY

Adapt with changes in technology.
We make it possible to upgrade to the latest technology without the hassle of high settlements according to the ICT upgrade  path. Terms and conditions apply. Review new products and technologies Get the benefits of better technologies and prices without the hassle of moving providers. View all your network accounts quickly from our easy-to read statements.

THE ESA SERVICE MODEL

  • Constant communication
  • Constant evaluation of our service
  • Constant evaluation of customer satisfaction
  • Constant industry updates to keep you informed on the latest technologies

GET IN TOUCH

Want to know more about our service? Want to discuss an SLA?