woman working from home

How does VoIP benefit remote workers

VoIP has for years been the leader in voice communication, overtaking the traditional fixed-line communications of the past, making B2B and B2C communication more scalable, more affordable and more functional. Since the inception of VoIP it has grown and evolved, with VoIP varieties such as hosted PBX becoming increasingly popular but, the one other benefit that VoIP has is that it can work from anywhere there is an internet connection, which is great for remote workers.

A desk phone, at your home

With the rush of lockdown, very few companies had the opportunity to put transition plans in place, however, as time went on, certainly, many companies would have taken necessary steps to ensure their employees have the resources they require to work from home as productively as they did from the office. When it comes to VoIP, one benefit is that your direct phone number isn’t linked to a specific line at a specific geographic location, instead, direct numbers are linked to a specific SIP account, which can be set up on any SIP-enabled device. This means, if your VoIP phone has been set up, you can unplug it and plug it in anywhere and you’ll still get all the calls you used to get on the same number and, even better, other team members can still dial your extension or transfer calls to you.

Mobile or desktop calling

As you now know, SIP is a lot more flexible than traditional fixed-line telephony and another great benefit of it is that you don’t have to be stuck with a bulky desk phone, because you can simply connect your desktop device or your mobile phone using the relevant SIP credentials and carry on operating as usual. Most of today’s cellular devices have the ability to connect to a SIP network in-built but, many VoIP providers also offer a mobile or desktop SIP-phone application which enables the connection to their SIP environment from any desktop or mobile device.

Centralised management

The benefit of having your remote users linked via VoIP is that communication and productivity can still be managed. This makes it possible that all calls can still be routed via the main switchboard (the main office number) and then transferred to the relevant employees as and where required. In addition, ring groups can be maintained which means you can still run departments and teams in the same way as if they were in the office. Managing employees productivity, in teams where this is required such as in sales and support teams is still possible because no matter where users connect from, their calls are still running through the main system and as a result call logs, recordings and stats can still be accessed live